this is quite possibly the most unhelpful customer service reply that i have ever received. to be fair, someone at amazon UK sorted me out the following day to my complete satisfaction, but the person who initially replied either IS an idiot, or thinks I’M an idiot. sheesh…
@sweetghoti I’m sorry it hasn’t arrived. If an order isn’t delivered on the expected delivery date, it typically arrives the next day. ^MJ
— Amazon Help (@AmazonHelp) December 3, 2015
this was my immediate reaction to that reply:
what that person SHOULD have replied is something along the lines of this:
Really sorry to hear that. Hopefully it’ll arrive tomorrow but if it doesn’t, please let us know and we’ll see what we can do.
my suggested reply plus my twitter username totals less than 140 characters (twitter’s limit, in case you’ve been living under a rock. heh). i would have been TOTALLY fine with that reply.
i DID receive my parcel the following day, and all is well in that regards, but amazon UK might want to give that particular person a little more training regarding helpful customer interaction.
customer service MATTERS.